terms and conditions

Cancellation policy:

Our cancellation company policy is designed to outline the purpose and procedure reporting any cancellation of our Seaplane activities.
The company is committed to enforce the customer relationship and the goodwill of the enterprise with an adequate policy. The pilot remains the one in charge and will be the one to decide if a flight will be maintained or not.

Reasons for cancellation:

* Cyclonic conditions & any meteorological phenomene such as high wind/waves
* Torrential or heavy rain causing inconvenience for a flight
* Unsafe flying conditions
* Upon guests cancellation or ‘no show’
* Any other ‘Force majeure’
* Technical issues with plane

A cancellation must be made 5 days prior to the flight date in order to be eligible for a full refund of the total amount paid. Past that date the amount shall be partially refunded. No refund will be accepted from 2 days or in case of ‘no show’ prior to a scheduled flight.

Procedures:

Upon guest cancellation:

* A cancellation fee of 100% will be charged in case of ‘no show’ on the booked day
* A cancellation fee of 100% will be charged if a flight booking is cancelled 2 days or less before the scheduled flight
* A cancellation fee of 30% will be charged if a flight booking is cancelled more than 2 days or more before the scheduled flight

Upon company cancellation:

* Guests will be informed as soon as the notice for cancellation is released. The guests will be proposed to reschedule their flights in the event of an unforeseen circumstance (but not limited to) or inadequate weather forecast as listed under (reasons for cancellation). In such a case the company will propose an alternative date to reschedule a flight as soon as weather conditions permits. If no alternative date is possible for a guest, a refund of 100% of the total amount will be made.

NOTE: A service fee of 3% of the total amount paid on the booking platform will be applied in case of a…